Each Time I answer the phone in Customer Service, I experience a small thrill of anticipation. Will it be Larry from Detroit with a specific question about HomeWord Plus? Or Doug from New York with news about his modem? Or how about a new voice, Tim, age 12, who wants to know how to get past the laser beams in Space Quest? For a few minutes each day, each one becomes the most important person in my life.
The Sierra Customer Service/Technical/Product Support team receives 2500 or more calls and 350 pieces of mail each week from Very Important People like you. The whole team pitches in to make sure that each of you has a positive experience whenever you deal with us.
Meet our team! Pat Cook is the "Pinball Wizard" who can whup us all at most games of skill. A graduate of Purdue University, Pat brings a high degree of technical expertise to the group.
Our newest member is Kim Farr. Kim is brainy, charming and witty, and is quickly becoming an expert at all of our entertainment products. Call her for the best game hints in town.
Dennis Jonathan is the team member with the longest standing. His experience enables him to assist you with the knottiest of problems.
Leilani Geoveia, who has been described as a real sweetheart by her customers, will patiently deal with any and all problems and questions. Contrary to popular belief, Leilani is not from Hawaii.
I (Larilyn Duston) bring over 15 years of experience in data processing, as a programmer, analyst, consultant and instructor to contribute to the team.
Annette Childs, Consumer Marketing Manager, is our team leader. She gives us enthusiasm injections and her four years with Sierra On-Line provide us with a fund of product knowledge.
Suzanne Lavers is the lady who gives you quick service on your T-shirt orders. She also gets those hint books out to you, and makes sure we receive our incoming mail. Next time you write us, say "Hi, Suzanne" on the back of the envelope.
We're all here because we want to be… because we enjoy computers, games, and people. Sierra gives us the opportunity to really enjoy our work.
Whatever your reason for contacting us, a question, game hint, technical assistance, or just to say "Hi!", we hope you find us easy to deal with, helpful, and enthusiastic, and hope you receive more than you expected from the combined expertise behind our "Hello, Customer Service!".
Issue 2: 1987
- Apple Graphics Book
- Are You a Hot Shot
- Calling All Smart Money Users
- Calling Sierra
- Collector's Alert
- Current Sierra Bestsellers - September/October 1987
- Editorial: Making the World Safe
- Entertainment: Bonus Word Search and Crossword
- First 3-D Adventure Game for Preschools
- First Unprotected 3-D Adventure
- Free Sierra T-Shirts
- From Customer Service: The 10 Most Frequently Asked Questions
- Hello, Customer Service...
- Hint Books Save You Money
- Inventory Closeout - September/October 1987
- Issue 2 Credits
- Larry Pick-up Line Contest Winners Announced
- Mailbag - September/October 1987
- Mother Goose a Hit with Kids
- New Shipping Policies Move Orders Faster
- New Versions of IBM HomeWord and Speller Released
- Order Form: September/October 1987
- Police Quest Ships
- PS/2 Adventures Ship
- Retailers Corner: Sierra Software Review
- Sierra Cartoon Contest
- Sierra Courts Computer User Groups
- Sierra Drawing Contest - September/October 1987
- Sierra Draws Visitors Worldwide
- Sierra First to Support Games in Color for the Macintosh II
- Sierra Goes to Kindergarten
- Sierra Newsletter Contest
- Sierra Ships 3-D Helicopter Simulator!
- Sierra's Own Lounge Lizards
- Smart Money: A Personal Note from the President
- Smart Money - The Comprehensive Financial Manager
- Smart Money Version 1.2 Now Available for Apple
- Space Quest and "Larry" Ship for Apple IIe/IIc
- Space Quest II: Vohaul's Revenge Preview
- SPOTLIGHT: Behind the Disk - Jim Walls, Police Quest Designer
- The Blue Knights
- Thexder Takes U.S. By Storm
- This Space Intentionally Left Blank
- Update Versions of Current Sierra Titles
- Win 1 of 12 R/C Helicopters
- Wrath of Denethenor: A Fantasy Role-Playing Game
- Wrath of Denethenor: A Review
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