From Customer Service: The 10 Most Frequently Asked Questions

Q: What is the name of the gnome in King's Quest?
A: It's Rumpelstiltskin, but applied with a backwards alphabet. Write the alphabet out normally on a piece of paper. Then write the alphabet backwards below it. Now, find the corresponding letter for "R," then "U," then "M," etc. To start you off, the first letter of his name is "I."

Q: How do I get the mermaid to appear in King's Quest II?
A: You need to read the inscription on the first magic door (at the eastern end of the map) before she can be seen sunning herself on her ocean chase-lounge.

Q: Where can I find the wizard's magic wand in King's Quest III?
A. It's in the locked cupboard in the wizard's study.

Q: How do I get past the laser beams in Space Quest?
A. You need to use a piece of highly reflective glass from the windshield of the crashed escape pod, to reflect the beams back on themselves and destroy the machine.

Q: I'm having trouble loading Space Quest/King's Quest III on my PCjr, even though it has been upgraded to 256K.
A. You are probably using the DOS that came with your extra memory. Try using the standard MS-DOS that came with your computer. If that doesn't work, you may have a buggy disk — send the disk back and we'll replace it with one that works.

Q. I have King's Quest/King's Quest II/The Black Cauldron for my PC and I can't get the wonderful colors on my RGB monitor that are illustrated on the box. I have an EGA graphics card.
A. We have just developed the ability to support EGA on our adventure games. At present, only our most recent titles, King's Quest III and Space Quest fully support EGA. We are, however, converting all our other 3-D animated adventures to support EGA. Upgrades for EGA support will be available soon to owners of our other games, with a minimal charge for postage and handling.

Q. I just bought one of your 3-D animated adventure games for my PC and I can't get the wonderful colors on my RGB monitor that are illustrated on the box. I have a CGA color graphics adapter.
A. You need an EGA card to get the wonderful color graphics your RGB monitor is capable of. If you want to stick with your CGA card, hook up with a composite color monitor — you'll get a nice 16-color spectrum, albeit with slightly less detailed graphics than with the EGA/RGB combination.

Q. I have followed your instructions for making a back-up copy of my Smart Money disk for my IBM, however I keep getting an error in my copy procedure.
A. Sounds like you have version 1.0 (it had a "key disk" type of copy protection), which required you to insert the master program disk once each year. To get the current version of Smart Money (which is completely unprotected), send in your warranty registration card.

Q. I understand you've got an upgrade for my HomeWord word processor. What's different about it? And since I already own HomeWord, can I get a special discount on the $69.95 price?
A. HomeWord Plus is different on each computer. The 128K Apple IIe/IIc version adds an 80-column screen display option, completely copyable disks for hard disk support, a built-in spelling checker and an upgraded manual with an Advanced Features section. The MS-DOS version adds a fully integrated spelling checker, copyable disks for complete hard disk installation, and an Advanced Features manual. The Commodore 64/128 version adds the integrated speller, copyable disks, and an Advanced Features manual. The upgrade price for existing HomeWord owners is $35.00.

Q. Of all your animated adventures, which is the easiest for beginning adventurers or young children? Which is the most difficult?
A. The Black Cauldron was designed to be easier than the other adventures, with a user interface that doesn't even require text entry. And of course, the new Mixed-up Mother Goose is perfect for your littlest adventurers. Of the adventures released thus far, questers agree that the most challenging are King's Quest III and Police Quest.

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